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American sports apparel retailer takes on Google Shopping with AI solution

Volcom boosts their ROAS by 34% using Bidnamic’s machine learning solution | Bidnamic

Since starting to work with Bidnamic, we’ve been able to recognise the potential of Google Shopping more fully than we previously were when relying on Google’s own Smart Shopping campaigns.

Reid Sheldon - Head of Global Digital Marketing

http://volcom.com/

Every successful journey starts with a plan:

  • 01 Understand your goals kick-off call
  • 02 Free account audit + diagnosis
  • 03 Tailored proposal for your strategy
Volcom boosts their ROAS by 34% using Bidnamic’s machine learning solution | Bidnamic

The challenge

Despite having an internationally recognized brand, Volcom were struggling to see the value of Google Shopping as part of their ecommerce strategy

The retailer sought a solution to their challenge in reclaiming branded searches.

Like many other retailers, Volcom found managing the 5,000+ SKU catalogue incredibly time-consuming. Furthermore, Smart Shopping was unable to successfully generate desirable profits, which at the time meant that Google Shopping didn’t appear to be a particularly valuable or worthwhile channel.

Volcom needed an automated solution to take care of the complex and time-intensive task of monitoring and updating their Shopping campaigns. 

For Volcom, success is being able to scale spending and revenue, in order to reach the true potential of their Shopping account. Cue Bidnamic’s machine learning, human thinking technology.

The solution

Bidnamic’s AI approach is able to simultaneously consider over 100 market-relevant variables for every single SKU in your catalogue

Together with its high-frequency bid management, and continuous operation, Bidnamic’s platform is able to create a true bid value for every last SKU. 

As part of the Bidnamic service, our Client Success team is available for regular calls to maintain and monitor performance. This was especially important for Volcom, who joined Bidnamic in October, weeks before the significant retail period, Black Friday.

For Volcom, close coordination was essential, and they were keen to receive Merchant Centre and product feed recommendations from the Client Success team in order to secure overall success.

Volcom boosts their ROAS by 34% using Bidnamic’s machine learning solution | Bidnamic
Volcom boosts their ROAS by 34% using Bidnamic’s machine learning solution | Bidnamic

The results

Since joining only five months ago, Volcom has already increased their ROAS by 34% YoY, their revenue by 32% YoY, and conversions by 35% YoY

Meanwhile, we’ve been able to help Volcom reduce their average CPC by 20%, and CPA by 27% year-on-year.

We’re really excited to announce that in the short period since Volcom onboarded with Bidnamic, they’ve already chosen to expand their Google Shopping management to the Canadian market with the aid of our teams here at Bidnamic.

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